The Supply Wizards Blog
How Technology Impacts the Value of Your OCS Business
Even if you aren’t looking to sell your OCS business, adding value should always be a strategic goal as it appeals to both customers and potential investors. The creation of value is the driving force behind any exchange. Everyone needs to get something out of the...
The Growing Importance of Technology for Operators: Key Takeaways from Vending Market Watch’s Webinar
Last week, we attended vending market watch’s webinar “State of the Vending & micro market industry report.” The discussion, moderated by industry veteran Bob Tullio, covered many topics ranging from trends in the workplace to the latest industry sales data to...
3 Reasons Taking Orders Through Email Is Inefficient for OCS Operators
Managing customer orders is hard work. There’s no doubt about it. What OCS operators have to do on a daily basis is nothing short of logistical magic. This includes receiving and processing orders, managing routes, and navigating last-minute issues that impact many...
Why Digital Relationships with Your Customers Matter
Up until March of 2020, the relationships that OCS operators built with customers were mainly done through routine face-to-face interactions: regular visits from drivers and sales reps to key accounts to make sure needs were being met and exceeded. But once everything...
Why Adding E-Commerce Isn’t ‘Pivoting’ But Preparing for a Post-Covid World
Early into the Covid-19 pandemic, when operators were scrambling to figure out how to proceed (if they could at all) in this brand new environment, there were a handful that had the ability to try and meet the changing landscape head-on. These were the operators who...
How Operators Can Maintain Customer Relationships Right Now (And Come Out Stronger on the Other Side of a Crisis)
So much of an OCS operator’s success depends on face-to-face communication. The initial sales meeting, routine deliveries, and even the occasional repair call offer ample opportunity to connect with customers and prospects. It’s during these interactions relationships...
What Should Operators Do Now? Our Key Takeaways NAMA’s “Pivoting for Success” Webinar
Factors affecting operations might be out of your control right now, but you can still shape how you adapt and prepare your business for when things start to pick up again, all while keeping employees and customers safe and healthy. This was the main theme of NAMA’S...
From Stagnant To Scalable: How Technology Adds Value To Your Vending & OCS Business
Despite the current situation and the impact of COVID-19, there is still reason to be optimistic about the future of vending and OCS. That reason is technology. Software platforms are popping up all over to help make operations more efficient, leading to better...
Release Notes: Product Tagging, Browsing, Customer Service and More!
Release notes is our quarterly update that highlights new features we've rolled out and improvements to existing ones so you can stay up-to-date on what's new. What's New Tagging Our new tagging feature helps categorize products better so your customers will...